Where the handoff breaks
Fictional service business. Illustrative, not a client result.
- 01Inquiry arrives
A phone call or web form starts the conversation.
- 02No owner is assigned
The inquiry waits until someone checks the inbox.
- 03Follow-up relies on memory
No dated task records what should happen next.
One shared record, a named owner, and a response deadline. Assess the need for AI after those basics are in place.